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Search for ‘Virgin Games’ to access the app on the App Store or Google Play Store, with Virgin’s bingo games being located on it. This is extremely useful for players that prefer mobile play – as has been the trend in recent years – as it gives players the option to play on the go wherever they may be with Virgin. WE ENCOURAGE RESPONSIBLE GAMBLING AND SUPPORT GAMCARE. We use cookies and third-party cookies. You can modify the settings and obtain further information in our Cookie Policy.You accept its use by continuing the navigation.
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My Account
Hey Member! Our My Account app makes it easy to keep track of your usage, pay your bill and grab a travel bundle before you go.
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- Members who get a monthly bill from us
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My Account App
My Account
View and edit profileView and edit profile
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View bill details and billing historyView bill details and billing history
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Pay bill – one-timePay bill – one-time
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Set up pre-authorized paymentsSet up pre-authorized payments
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Sign up for e-billSign up for e-bill
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Check usageCheck usage
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Add a new featureAdd a new feature
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Remove a featureRemove a feature
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Change planChange plan
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Update buddy numbersUpdate buddy numbers
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View SuperTab balance and historyView SuperTab balance and history
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Check upgrade statusCheck upgrade status
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Upgrade to a hot new phoneUpgrade to a hot new phone
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Link a bill to My AccountLink a bill to My Account
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Authorize Someone To Unblock DataAuthorize Someone To Unblock Data
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Unlock entire account when data limit has been reachUnlock entire account when data limit has been reach
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- Members who are on prepaid
What do you want to do today? mobile My Account My Account Dial from your Virgin Mobile phone View and edit profile - ✔ - View balance ✔ ✔ #999 Top up your balance with a Top Up card ✔ ✔ #111 Top Up your balance with a credit card
Heads up! You’ll need to have a registered credit card to do it✔ ✔ - Top Up your balance with INTERAC® - ✔ - Set up one of our Auto Payment Options ✔ ✔ - Register a credit card or Visa Debit ✔ ✔ - Check usage ✔ ✔ - Add a new feature ✔ ✔ - Remove a feature - ✔ - Change plan ✔ ✔ - Check Monthly Plan Due Dates ✔ ✔ - Update buddy numbers - To update your Buddy List give us a shout at 1-888-999-2321 -
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Forgotten your ID? Are you trying to service a Virgin Money Stocks & Shares ISA or Unit Trust?Did you buy your savings product after 1st January 2012?If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.
Did you buy your product from Northern Rock?If you have forgotten your customer ID, please check this on the email or welcome letter we sent when you first registered. If you can't find your customer ID, please contact us on 0345 608 1604 for assistance.
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Helpful Information
Close Modal| Customer ID | Sort Code | |
|---|---|---|
| Standard Savings Accounts | 7 digit code | Starts with 08 |
| Cash ISA Exclusives for eligible current account customers | 10 digit code or username | Starts with 05 or 82 |
| Any Clydesdale or Yorkshire Bank Savings Account | 10 digit code or username | Starts with 05 or 82 |
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Stay safe and secure
Criminals use a wide range of methods to commit fraud and scams so to keep yourself safe follow these five rules –
- Never disclose security details, such as your PIN, full banking password or one time pass code to anyone even bank staff.
- Don't assume an email, text or phone call is authentic.
- Don't be rushed – a genuine organisation won't mind waiting.
- Listen to your instincts – you know if something doesn't feel right.
- Stay in control – don't panic and make a decision you'll regret.
Its all about taking time to -
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
If you'd like to know more, visit our Staying Safe Online pages.
Protecting your money
As we are covered by the Financial Services Compensation Scheme, your eligible deposits with Virgin Money are covered up to £85,000 per person.
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